Terms and Conditions

1. Who we are

Mindfuse is operated by Joeri Bonnevits in the Netherlands. Contact: [email protected].

In these terms, "Mindfuse", "we" and "us" mean the operator above. "You" means the person using Mindfuse.

2. What Mindfuse is, and what it is not

Mindfuse connects you with another person somewhere in the world for an anonymous one-to-one voice call. You do not have a public profile. The other person does not see your name, your phone number or a photo of you. Depending on the screen, the app may show them your country and your time of day, and show you theirs.

Mindfuse is not therapy, counselling or a medical service, and it is not an emergency or crisis service. The people you talk to are other users, not professionals. If you or someone else is in danger, contact your local emergency number straight away. The app lists helplines you can call.

3. Who can use Mindfuse

• You must be at least 18 years old. There are no exceptions.
• You must enter your real date of birth when you sign up. If it shows you are under 18, you cannot use Mindfuse, and the block stays in place for that phone number.
• You must be a real person. Bots, AI systems and other automated use are not allowed.
• One account per person. Do not create extra accounts, and do not create a new account to get around a suspension or ban.
• You must be allowed to agree to these terms under the law that applies to you.

4. Your account

You sign up with your phone number, which we verify with a code sent by text message. Keep access to your phone and number secure: anyone who can receive codes on your number may be able to use your account. Tell us at [email protected] if you think someone else is using your account.

5. Community rules

Be kind. Be curious. Leave whenever you want. When you use Mindfuse, you must not:

• harass, bully, insult or intimidate anyone;
• threaten anyone, or encourage violence or self-harm;
• use hate speech or attack people for who they are, including their ethnicity, nationality, religion, gender, sexual orientation or disability;
• engage in sexual content or sexual talk, or pressure anyone into it;
• involve, or talk sexually about, anyone under 18;
• record, screenshot, stream or publish another person's voice, conversation or personal details, or try to find out who they are;
• ask for or share contact details, social media accounts or other personal information to move someone off the app against their wishes;
• spam, advertise, sell, recruit, or use Mindfuse for any commercial purpose;
• pretend to be someone else, including Mindfuse or its staff;
• break the law, or help someone else break it;
• interfere with the app, its security or other users, for example by automating it, reverse engineering it, or abusing the report function.

6. Reporting, blocking and moderation

You can report the person you spoke to from inside the app, and you can block them so you are not matched with them again. Reports are reviewed by a person. You can also choose the option to say that someone may be at risk.

To protect other users, Mindfuse also takes some automatic protective measures based on reports. For example, someone may be temporarily suspended from matching while a serious report is reviewed, and an account may be banned automatically when several different people, who we can confirm were actually matched with that person, report it. These measures are reviewed by a person.

If we believe you have broken these terms or the law, we may warn you, suspend your account, or ban you permanently, depending on how serious it is. If you think we got it wrong, email [email protected] and explain why. We will look at it again.

Please only report real problems. Making false reports to get someone banned is itself a breach of these terms.

7. Child safety

Mindfuse has zero tolerance for child sexual abuse and exploitation (CSAE). Any behaviour that sexualises, exploits or endangers a minor leads to immediate and permanent removal. We may report it to the relevant authorities, and we cooperate with law enforcement where the law requires it. Read more on our child safety page and in Google Play's CSAE standards.

8. Subscriptions, purchases and refunds

Some features of Mindfuse are paid. Mindfuse may offer a free trial and a number of free conversations each week, as shown in the app at the time. What you get for free, and what you pay for, is always shown in the app before you buy.

• Where you pay. Purchases in the app are made through the Apple App Store or Google Play, using your store account. We use a service called RevenueCat to keep track of which purchases belong to which Mindfuse account.
• Price. The price is the one shown in the store at the moment you buy, including any taxes that apply where you live.
• Automatic renewal. Subscriptions renew automatically at the end of each period, and you are charged again, until you cancel. You cancel in your App Store or Google Play subscription settings. The store's own rules decide how close to the renewal date you can cancel; with Apple, for example, you need to cancel at least 24 hours before the period ends.
• Deleting your account does not cancel your subscription. If you delete your Mindfuse account, the store keeps charging you until you cancel the subscription in your store settings.
• Purchases on our website. A small number of subscriptions were bought on mindfuse.io. Those payments are handled by Stripe, and you can manage or cancel them at mindfuse.io/manage. If you are in the EU and bought on our website, you have a 14-day right of withdrawal; if you asked us to start the service straight away, you may receive a proportional refund for the unused part. Email [email protected] to use it.
• Founding Member. Where offered, Founding Member is a one-time purchase that does not renew. What it includes is shown in the app at the time of purchase.
• Refunds. Purchases made through the App Store or Google Play are refunded through that store's own refund process: request a refund from Apple or Google. This does not affect any rights you have under consumer law.

If your account is suspended or banned while you have an active paid subscription, cancel it in your store settings and contact us at [email protected] if you need help.

9. Ending your use of Mindfuse

You can stop using Mindfuse at any time. You can delete your account in the app under Account, then Delete. Our Privacy Policy explains what is deleted and the few records we keep for safety reasons. Remember to cancel any subscription separately in your store settings.

We may suspend or end your access if you break these terms, if the law requires it, or if we stop offering Mindfuse. Unless there is a safety or legal reason not to, we will tell you and give you a reasonable chance to respond.

10. Licence to use the app

We give you a personal, non-transferable, non-exclusive right to use the Mindfuse app for your own, non-commercial use, as long as you follow these terms. The app, the Mindfuse name, logo and design belong to Mindfuse. This right ends when your account is deleted or banned.

11. Availability

Mindfuse is a small, independent service and is provided "as is". We work hard to keep it running well, but we cannot promise it will always be available, free of errors, or that someone will be available to talk to at any given moment. Calls depend on your internet connection and on networks we do not control. We may change, improve or remove features over time.

12. Other people

The people you talk to are other users. We do not check who they are beyond their phone number and the age they declared, and we do not control what they say. We are not responsible for what other users say or do, but we do act on reports as described above. Never share information that could identify you or put you at risk.

13. Liability

To the extent the law allows, Mindfuse is not liable for indirect or consequential loss, for what other users say or do, or for problems caused by networks, devices or services outside our control.

Nothing in these terms limits or excludes liability that cannot be limited or excluded by law, for example liability for death or personal injury caused by negligence, or for fraud, intent or gross negligence. If you are a consumer, nothing in these terms takes away the rights and protections you have under the consumer law of the country where you live.

14. Links to other sites

Mindfuse may link to websites and services run by others, such as helplines, app stores or our community on Discord. We are not responsible for their content or practices; their own terms and privacy policies apply.

15. Changes to these terms

We may update these terms, for example when Mindfuse changes or the law changes. If a change is important, we will tell you in advance, in the app or by other reasonable means, at least 30 days before it takes effect, unless a change is needed sooner for legal or safety reasons. If you do not agree with the new terms, you can stop using Mindfuse and delete your account before they take effect. The date at the top shows when these terms last changed.

16. Applicable law and disputes

These terms are governed by Dutch law. If you are a consumer living in another country, you also keep the protection of the mandatory rules of the law of that country, and you may bring a claim in the courts where you live.

If you have a complaint, please email us first at [email protected]. Most problems can be solved quickly that way.

17. Contact

Questions about these terms? Email [email protected].